Quality
Quality Process
Our Medical Transcription quality processes are based on the principles of continuous improvement and the accuracy of work is regularly measured. These metrics are reviewed to highlight areas for improvement followed up by additional training and/or process changes.
Quality monitoring and initiatives
- Identification of areas requiring support for each individual and ensuring support in the problem areas.
- Allotment of mentors to under-performers to improve quality to production floor requirements.
- Specific sessions in formats, punctuation, etc.
- All under-performers given individual and group feedback for a two-week period under Quality Department’s guidance and monitoring.
Feedback implementation
Account-Specific Feedback
- Compilation of errors from commented documents to a single word document and the compiled feedback document made available to the MTs and PRs by 8:00 a.m IST.
- Based on the compiled feedback, errors are tracked to the respective MTs and PRs and individual feedback is given.
- Daily feedback sessions on the floor for new accounts
Major reports handled
| STAT Reports | Trauma Reports | History & Physical Reports |
| Discharge Summaries | Letters | Follow up Notes |
| Transfer Summaries | Operative Reports | EEG Notes |
| EKG Notes | EMG Notes | Cardiac Catheterization Notes |
| Cancer Care Notes | Podiatric Notes | Geriatric Notes |
| Radiology Reports | Consultation Notes | ER Reports |